Your story stays yours.

This design summary is not a substitute for Sapphire's reviewed privacy policy.

The short version

• We collect only what we need to care for you, and we tell you why.
• Health information is sensitive, so we ask for your consent before collecting it, and use it only for your care.
• Families and others see nothing unless you choose to share it through Sapphire Circle, and you can change that at any time.
• Your care records are kept securely and seen only by the people caring for you.
• You can ask to see or correct what we hold about you.

Enquiries

When you make an enquiry, we use your details only to contact you the way you chose. Discreet mode means our messages won't mention rehab or recovery. Website enquiries are delivered to our admissions inbox by an email service, Resend, which is based in the United States and holds a copy of each message for a short time. If you'd rather not send health details that way, call us instead.

Automated tools

If we ever use automated tools, such as a flag when a check-in is missed, a person reviews them, and we'll describe them here plainly, as Australian privacy law requires.

When we must share

In rare cases the law requires us to share information without consent, for example to prevent a serious threat to someone's life, health or safety. If that happens, we'll tell you where we can.

Questions

Email assistance@sapphirerecovery.com.au or call (07) 2111 8100. If you're unhappy with how we've handled your information, you can also contact the Office of the Australian Information Commissioner.